We communicate to get the message across – that’s just part of the communication process. We assume everyone perceives, interprets and processes the message in the way we intend. The meaning of your communication is the response you get. Communications is a learnt skill, and when you excel in it, becomes an art form.
Communication is, first and foremost, an interaction between two or more people. It is made up of touchpoints we create to connect with people. Too often, we hide behind the variety of media and technology, and forget that behind a digital platform is another human being. Neglecting that fact will render our communication less effective and create misunderstanding. That said, we are given tools in the form of artificial intelligence to help us craft our messages. It is critical that we learn to use AI intelligently and understand what it can and cannot do.
In this module, we address how we communicate, and in communicating, we learn to listen, question and respond effectively to the messenger. The initial investment in making sure the message is transmitted accurately and concisely, saves time and resources eventually. More importantly, taking into consideration the relationship will yield a better response, ensure smooth delivery of tasks and create a stronger bond.
DAY ONE
0900 – 0930: Introduction and Ice-breaker
Morning Session: Fundamentals of Communication
0930 – 1000: Module 1: Setting the Stage
Here is where we contextualise the need to communicate at the workplace to every individual.
1000 – 1015: Break
1015 – 1100: Module 2: Developing the Core Skills
1100 – 1215: Module 3: Verbal Communication Mastery
1215 – 1315: Lunch
Afternoon Session: Quality Conversation
1315 – 1330: Energizer
1330 – 1400: Module 4: Positive Conversations
1400 – 1530: Module 5: Crucial (Difficult) Conversations and Conflict Management
1530 – 1545: Break
1545 – 1630: Wrap-up Activity
1630 – 1700: Key Takeaways and Closing
DAY TWO
0900 – 0930: Introduction and Energizer
Morning Session: The Role of AI in Communication
0930 – 1030: Module 6: Supporting Communication using AI
1030 – 1045: Break
1045 – 1200: Module 7: Using AI for Writing and Language Improvement
1200 – 1300: Lunch
1300 – 1315: Energizer
1315 – 1430: Module 8: Enhancing Collaboration and Communication with AI
1430 – 1515: Module 9: Scenario-based Learning
1515 – 1530: Break
1530 – 1630: Wrap-up Activity
1630 – 1700: Sharing Circle and Closing
This specially curated program covers the essential skills that support communicating in the workplace – across a variety of stakeholders – to develop that confidence to engage and influence stakeholders, and finally, tapping on all those learnt skills to become an effective communicator. This is a life-skill that can be applied in all facets of life.
This is a facilitated program designed to support learners to come up with practical, unique and usable interventions to apply the necessary skills to communicating effectively. Learners will discuss, collaborate, create and take back with them actionable ideas they can actually use. Role play using bots to simulate real-world scenarios will also be introduced.
There will be short presentations, with every topic anchored by an activity, and plenty of discussions and brainstorming. It is a hands-on programme aimed at breaking down concepts into real-world applications.
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Address:
Suite A-29-01 Vertical Business Suite Bangsar South,
No. 8, Jalan Kerinchi,
59200 Kuala Lumpur, Malaysia
Phone:
(+603) 2783 9602 | (+6012) 915 5989
Email:
[email protected]
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