The Power of Negotiation, Communication and Influencing

Negotiation is an integral part of everyday life for every entrepreneur and business manager.
During the average working day, the chances are you will find yourself embroiled in dozens of
negotiations – some small, some major, and a few crucial to the success of yourself, or your
company. From simple, day-to-day negotiation to dealing with a significant supplier who wants
to hike prices by 10%, you are playing a kind of poker game with one or more individuals whose
interests are not necessarily the same as yours. Negotiation is part of life and if you don’t get good
at it you are more likely to sink than swim.

Training Outcome

After completing the training, you should be able to:

  • Provide attitudinal and psychological basics for those involved
  • Introduce and train on effective negotiation tools and techniques
  • Understand Negotiation phases
  • Effectively use questioning techniques
  • Be aware of the traps and Manage body language and cultural differences

Program Outline

The Orange “Game”
Corporate cases (e.g. iTunes)
Introduction & Types of Negotiation
  1. Integrative
  2. Distributive
  3. Power

 

The Front End: Attitudinal and Psychological Adjustments
  • Personal reasons to negotiate
  • Organizational reasons to negotiate

 

Emotionality versus rationality
 
Games people play and tips (bracketing, committee etc…)

 

Technique of BATNA: dry run and then workshop
 
Influencing – part of Negotiation Checklist: Workshop on How to achieve results systematically, and methodically

 

Questioning Techniques: Getting commitment or Drawing more information?
 
Communication elements: Negotiation Styles
  • dominate
  • compromise
  • integrate
  • Window of Communication

 

Understanding The Use of Triple “F” as a neutralizing tool in facing objections and disagreements
 
“Defensive” Communication
Cultural Approaches to Negotiation
Other Aspects & Summary
  • emotional control
  • stakeholder’s analysis: who calls the shot and how to deal with it?

This course includes:

2 Days
Beginner
14 Modules

InPsyFul Learning & Solutions Sdn. Bhd. (formerly known as Talent Intelligence Sdn. Bhd.)
200801030549 (831880-U)

Address:
Suite A-29-01 Vertical Business Suite Bangsar South,
No. 8, Jalan Kerinchi,
59200 Kuala Lumpur, Malaysia

Phone:
(+603) 2783 9602

Email:
[email protected]

Let's talk.

Have a question or need more information? Fill out the form below and we will get back to you as soon as possible.

Let's talk.

Interested in our training solutions? Have a question or need more information? Fill out the form below and we will get back to you as soon as possible.