Interpersonal Communication

Is it true that people lose interest in what we have to say within seven seconds? One thing’s for sure, the way we communicate with others and present our ideas is becoming increasingly vital.

Experts in communication are excellent in negotiating, building relationships, and persuading. A large part of this is because they are never concerned with who’s right or wrong. Instead, they seek to understand and address the needs and interests of both parties.

Unfortunately, most people communicate wrongly because they do not understand that different people give and receive information in different ways! When we automatically assume that everyone else wants to receive information in the same language and manner that we do, we often cause unnecessary unease or conflict.

On the other hand, as a presenter, we can struggle to connect with and influence our intended audience. In the modern workplace, we often find ourselves fighting to gain the shortening attention of our audience amidst a sea of distracting apps and social media platforms.

Nothing is more daunting than asking your audience questions or for feedback, then being rewarded with silence from a cold room of participants, especially if they are the senior management, stakeholders, or shareholders of the company!

One thing is for certain – in an age where distractions are just a window away, we have to master effective interpersonal & communication skills and revamp the way we speak to our audience if we want to be more convincing and deliver impactful presentations.

 

Methodology

Our interactive workshop is filled with mini-lectures, re-writing exercises, role plays and discussion to integrate learning among participants. The training is interactive and participative, incorporating techniques used in the UK, as well as educators and researchers from the United States, allowing participants to internalize the concepts and knowledge learnt.

Training Outcome

After completing the training, you should be able to:

  • Employ the powerful Law of Connection to speak directly to other people’s needs. Learn why audience-centric thinking is so impactful and effective
  • Be persuasive and credible while adjusting their communication styles and format with different types of people. Learn how to persuade, resolve conflict or motivate different people’s profiles
  • Build relationships/rapport with others effortlessly and to rapidly build trust and credibility
  • Go into every interaction full of confidence, energy, goodwill and the enthusiasm to serve
  • Quickly and effectively find the root concerns/needs of others, and harness the power of active listening
  • Master speaking and presentation skills (both online and offline), being a clear and effective communicator and masterful use of voice

Program Outline

MODULE 1:  The Law of Connection: It’s About Speaking to Their Needs!
  • All around the world, and especially in Asian culture, we try to get the buy-in of others by apologising unnecessarily – in truth, these unnecessary apologies greatly hurt our chances of building rapport with other people
  • An introduction to the Law of Connection: other people don’t care about our qualifications, strengths, advantages or merits, they only care if we can speak to their needs
  • Why audience-centric thinking (design thinking) is so impactful and effective

 

MODULE 2: Fundamentals of Communication with Others
  • People come in all shapes and sizes, from the agreeable to the outright dominant. A deeper dive into different audience profiles (SCMP, DiSC), and how different people prefer to receive communication differently (including how to persuade, resolve conflict, or motivate them)
  • Be persuasive and credible while adjusting our communication styles and format with different types of people
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilise the techniques learnt, in a step-by-step and systematic approach

 

MODULE 3: Connecting with Your Audience and Building Rapport Effortlessly
  • How to put others at ease and to like us instantly, through the power of Positive Reinforcement, sincere and honest appreciation, remembering names and body language
  • Understand the communication model and what makes communication effective with the correct choice of words
  • A deeper dive into understanding body language (applicable for both face-to-face and virtually), and why it is more important to observe and maintain our ideal body language instead of reading others
  • How to go into every interaction full of confidence, energy, goodwill and enthusiasm to serve
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

 

MODULE 4: Understanding What Others Need through Active Listening and Empathy
  • The crucial skill of helping others feel important – why Active Listening is a key component to building trust and respect with anyone
  • Asking the correct questions – how to seek out, and listen actively to others’ concerns and desires. Participants will be trained to stop projecting their assumptions onto other people
  • How to kill our internal dialogue so we are fully immersed when others are speaking
  • Often, an exploration into the root problem causes is required. Understand the other person’s root concerns through effective, elegant and diplomatic fact-finding
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

 

MODULE 5: Critical Thinking and Problem-Solving in Communication
  • The dangers organisations face if their audience lack comprehensive critical thinking and problem-solving skills
  • What a great problem-solving process looks like, and why most of us are doing it absolutely wrong!
  • How to convert complaints into sincere compliments, turning disgruntled people into long-happy ones!
  • Customised Interactive Activities – Participants will participate in activities to master and utilize the techniques learnt, in a step-by-step and systematic approach

 

MODULE 6: Changing Others’ Minds and Difficult Feedback / Questions
  • The best way to influence, or convince other people, knowing that we make conclusions based on our premises (facts, observations, experience, assumptions)
  • Never tell the other person, “You’re wrong,” as it arouses great opposition and resistance
  • Get the other person saying “Yes, yes” (agreeing) as soon as possible. Always begin each interaction by emphasizing the things on which you agree, and that you have the same goal. It is extremely challenging to overcome an early “No”
  • Participants will learn how to answer tough questions in a convincing manner
  • Maintaining a strong and trusted relationship regardless of the outcome of the discussion
  • Role-Play exercises: putting participants in realistic training scenarios to master and utilize the techniques learnt, in a step-by-step and systematic approach

 

MODULE 7:  Diffusing Tense Situations
  • Participants will learn how to convert difficult people and their emotions, listen closely to their concerns or feedback, and how to suggest alternatives

This course includes:

2 Days
Beginner
7 Modules

InPsyFul Learning & Solutions Sdn. Bhd. (formerly known as Talent Intelligence Sdn. Bhd.)
200801030549 (831880-U)

Address:
Suite A-29-01 Vertical Business Suite Bangsar South,
No. 8, Jalan Kerinchi,
59200 Kuala Lumpur, Malaysia

Phone:
(+603) 2783 9602

Email:
[email protected]

Let's talk.

Have a question or need more information? Fill out the form below and we will get back to you as soon as possible.

Let's talk.

Interested in our training solutions? Have a question or need more information? Fill out the form below and we will get back to you as soon as possible.