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Driving Solutions with Root Cause Analysis

  • Business Process Improvement
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Root Cause Analysis (RCA) is the foundation of troubleshooting for problems or irregularities that may arise in daily situations. RCA is often utilised in various industries such as manufacturing, healthcare, software development, banking, and others to prevent problems from recurring and to improve processes by addressing their underlying causes. It involves delving deeper beyond surface symptoms to understand the contributing factors to a problem’s occurrence.

The essence of RCA lies in identifying the fundamental or underlying causes of problems or issues rather than merely addressing their symptoms. RCA is a systematic approach to problem-solving that seeks to understand why problems occur, rather than simply treating the symptoms or immediate effects.

This programme is designed with hands-on case examples and team exercises, enabling participants to immediately improve their skills in applying RCA tools and techniques in the workplace for continual improvement.

 

Target Competencies:
  • Becoming a Team Player
  • Systematic Troubleshooting vs. Trial & Error
  • Understanding Various RCA Tools
  • Applying Tools and Techniques
  • Analysing Problems and Situations
  • Identifying Interim Solutions vs. Permanent Solutions
  • Proliferating Solutions to Prevent Reoccurrence

Personal Impacts:
  • Apply methodology learned and execute solutions
  • Develop an objective view of any problems
  • Communicate effectively based on available information
  • Implement ideas and innovations for organisational improvement
  • Enhance talent
  • Adopt a systematic approach

Training Outcome

After completing the training, you should be able to:

  • Practise team collaboration and engagement
  • Identify the basic steps in systematic troubleshooting
  • Clearly define and differentiate the following:
    • Problem Statement
    • Containment Action
    • Root Cause Definition
    • Verification of the Corrective Actions
    • Preventive Actions
    • Proliferation & Documentation
  • Comprehend the differences between various RCA tools available:
    • PDCA (Plan-Do-Check-Act)
    • 8D (Eight Disciplines)
    • DMAIC (Define, Measure, Analyse, Improve, Control)
    • A3 (Problem-Solving Methodology)
  • Distinguish between systematic troubleshooting versus trial-and-error

Program Outline

Day 1:
  • Pre-Test
  • Ice Breaking
  • Programme Introduction

 

Module 1 – Gathering Data
  • Defining Current Issues
  • Describing Symptoms
  • Identifying the Correct Technique
  • Finalising Data Acquisition

Activity 1 – Steps in Data Collection

 

Module 2 – Analysing Causes
  • Brainstorm and List Potential Factors
  • The 5 Whys & Other Techniques
  • Cause & Effect Methodology
  • Zero In on the Actual Root Cause

Activity 2 – Using the Right Tools for RCA

 

Recap of Learnings for Day 1 & Brief Introduction of Day 2

 

Day 2:
  • Programme Introduction for Day 2

 

Module 3 – Taking Actions
  • Dig Deeper into the Most Probable Cause(s)
  • Conduct Further Investigations
  • Based on Identified Cause, Generate Solutions
  • Evaluate Possible Solutions for Effectiveness

Activity 3 – Taking Appropriate Corrective Actions

 

Module 4 – Avoiding Pitfalls
  • Choose and Implement the Best Solution(s)
  • Mitigate the Root Cause from Reoccurring
  • Ensure Implemented Solutions are Effective
  • Establish a Permanent Solution

Activity 4 – Steps to Ensure a Working Permanent Solution

 

Recap of Day 2 & Summary of Overall Learnings
Valuable References & Methodology for Referral
Post-Test & Evaluation
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This course includes:

  • Duration:
  • Skill Level:
  • Modules:
2 Days
Beginner
4 Modules
  • Certificate of Completion

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Contact Us

  • [email protected]
  • (+603) 2783 9602
  • Suite A-29-01 Vertical Business Suite Bangsar South, No. 8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia

© 2024 Inpsyful Learning & Solutions Sdn. Bhd. (previously known as Talent Intelligence Sdn. Bhd.) . All Rights Reserved.

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InPsyFul Learning & Solutions Sdn. Bhd. (formerly known as Talent Intelligence Sdn. Bhd.)
200801030549 (831880-U)

Address:
Suite A-29-01 Vertical Business Suite Bangsar South,
No. 8, Jalan Kerinchi,
59200 Kuala Lumpur, Malaysia

Phone:
(+603) 2783 9602

Email:
[email protected]

Let's talk.

Have a question or need more information? Fill out the form below and we will get back to you as soon as possible.

Let's talk.

Interested in our training solutions? Have a question or need more information? Fill out the form below and we will get back to you as soon as possible.