Customer relationship marketing is a technique based on client relationships and customer loyalty. Using customer data and feedback, companies utilising this marketing strategy develop long-term relationships with customers and enhance focused brand awareness. The goal is simple: improve business relationships. With more enterprises putting the customer at the centre of their marketing strategies, customer relationship marketing remains prominent among organisations that strive to foster customer loyalty and cultivate brand ambassadors.
In this programme, the participants will learn how to build trust with and engage customers to establish brand loyalty and reduce customer churn. One of the best strategies for building relationships with customers is focusing on emotion. This approach will enable participants to achieve customer satisfaction, retention, and loyalty, thereby effectively improving overall business performance.
After completing the training, you should be able to:
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Address:
Suite A-29-01 Vertical Business Suite Bangsar South,
No. 8, Jalan Kerinchi,
59200 Kuala Lumpur, Malaysia
Phone:
(+603) 2783 9602
Email:
[email protected]
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