As Gandhi once said, “A customer is the most important visitor on our premises and he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”
During this workshop we look at the all different types of customer service. It is a misunderstanding that only employees which have direct involvement with customers need these skills, such as a receptionist or a telesales marketer. Perhaps you are company owner, in which case you would be serving customers and your staff.
After completing the training, you should be able to:
Day 1
Module 1: Who & What We Do
Module 2: Attitude is a Little Thing
Module 3: Customer Needs
Module 4: Get Them to Come Back
Module 5: Face to Face Customer Service
DAY 2
Module 6: Telephone Customer Service
Module 7: Electronic Customer Service
Module 8: Rescuing Difficult Customers
Module 9: Escalation
Module 10: Impress Customers Every Time
Join our Inpsyful community to receive thought-provoking content, industry news, and exclusive offers tailored to enhance your professional journey.
Address:
Suite A-29-01 Vertical Business Suite Bangsar South,
No. 8, Jalan Kerinchi,
59200 Kuala Lumpur, Malaysia
Phone:
(+603) 2783 9602
Email:
[email protected]
Have a question or need more information? Fill out the form below and we will get back to you as soon as possible.
Interested in our training solutions? Have a question or need more information? Fill out the form below and we will get back to you as soon as possible.
