Module 1: Understanding Emotional Intelligence

• Definition of Emotional Intelligence
• Five Domains of Emotional Intelligence (E.I.)
• Psychological and Physical Benefits of Emotional Intelligence
• Emotional Intelligence and Leadership

Module 2: Identifying the Self

• Defining Self – Awareness
• Aspects of Self – Awareness
• Objective and Subjective Assessments of Self – Awareness
• Identifying unhelpful thoughts and emotions
• Mapping self – defeating behavioural patterns

Module 3: Regulation Of the Self

• Definition of Self – Regulation
• Developing Adaptive Coping Strategies
• Application of Motivation Principles
• Understanding the Process of Change
• Innovative Strategies for Managing Change

Module 4: Managing Relationships and Social Awareness

• Definition of Social Awareness
• Cultivation of Empathy
• Understanding and Application of Nonverbal Communication
• Conflict Management
• Action Planning using the S.M.A.R.T. Model

Summary of Activities

Activity 1: Self – Checking: How Do I Feel?

This activity is designed to teach participants how to carry out a simple yet practical self – assessment of their current general well-being. The activity helps individuals to become more attuned to their physical and psychological needs, as well as to have a greater understanding of how certain patterns of behaviours may facilitate or impede personal or professional growth.

The activity is split into two parts. Participants are initially required to complete a standardized, evidence-based self-report screening questionnaire on their general well-being status. This is then followed by a guided breathing exercise that invites participants to focus on their body sensations and parts, along with bringing awareness to their thoughts and feelings. Participants then compare their subjective and objective reports of how they are feeling.

Regular practice of the guided breathing exercise and periodically completing the self-report screening questionnaire can act as an early stress detection system for individuals in managing their physical and emotional health.

Learning elements – Self-awareness, self – regulation.

Activity 2: What I Care About

This activity is designed to explore and clarify personal value systems that participants have. Through understanding what truly matters to themselves, participants can formulate own self –motivation strategies that can enhance both their personal and professional success.

This process further allows the participants to find alignment between their own values and those of the organisation, thus leading to greater organizational citizenship behaviours (OCB) and better team dynamics, as well as a reduction in emotional distress, burnout, and absenteeism from work.

Participants are assigned into smaller discussion groups to foster a climate of safety and closeness. A list of values is provided, and participants rank the items in the order of importance, with 1 being the most important value, and 10 being the least important value. They are also required to share the reason for their rankings and how they could apply them in their personal lives and at work.

Learning elements – Values clarification, self-motivation, ownership, rapport/trust, responsibility, self-awareness, self-regulation, organizational citizenship behaviours.

Activity 3: Walk in My Shoes

This activity is designed to enhance communication styles so employees at all levels may experience more fulfilling and efficient workplace relationships. This process allows participants to experience the various perspectives that typically occur during a conversation. It helps participants become more mindful of their own thoughts, emotions, and behaviours. Through increased awareness, participants can adjust their response patterns to facilitate better communication and reduce the incidence of unnecessary conflict situations.

The theoretical framework of active listening is introduced first, then followed by a series of role-play scenarios whereby participants practice their skills. Participants play one of the three available roles – the Storyteller, the Listener, or the Observer during the practices. Participants exchange their roles with each other after completing one scenario so everyone may be able to apply their knowledge. Participants are required to monitor themselves while playing their respective roles based on guided questions that are provided at the start of the practice.

Learning elements – Empathy, active listening, nonverbal communication (e.g., body language), interpersonal skills, self – awareness and self – regulation.

After completing the training, participants should be able to:

• Identify and assess the five components of Emotional Intelligence: self-awareness, self-regulation, motivation, and empathy
• Effectively understand the benefit of raising one’s emotional quotient
• Identify and manage emotional behaviours that impact work-based relationships and situations
• Integrate empathy to promote strong team player attributes
• Apply emotional insights to decipher and better manage oneself within the organisation
• Implement emotionally intelligent insights to improve personal decision making and professional contributions

Our insightful experiential framework and implementation empowers participants to:

• Become more attuned to the needs of themselves and others
• Manage own emotions and behaviours more effectively
• Develop adaptive coping strategies in dealing with challenges
• Apply motivation principles to enhance productivity and performance
• Utilize effective communication styles in various settings
• Listen objectively and with compassion
• Provide and receive constructive feedback
• Identify and employ powerful nonverbal communication to influence others
• Address conflict situations that arise due to interpersonal differences