18
Jan

Communication, Negotiation & Influencing Skills

Who should attend

Negotiation is an integral part of everyday life for every entrepreneur and business manager. During the average working day, the chances are you will find yourself embroiled in dozens of negotiations – some small, some major, and a few crucial to the success of yourself, or your company. From simple, day-to-day negotiation to dealing with a significant supplier who wants to hike prices by 10%, you are playing a kind of poker game with one or more individuals whose interests are not necessarily the same with yours. Negotiation is part of life and if you don’t get good at it, you are more likely to sink that swim.

Program Outline

  • The Orange “Game”
  • Corporate cases (e.g. iTunes)
  • Introduction & types of negotiation
    1. Integrative
    2. Distributive
    3. Power
  • The front end: Attitudinal and Psychological Adjustments
    • Personal reasons to negotiate
    • Organisational reasons to negotiate
  • Emotionality versus rationality
  • Games people play and tips (bracketing, committee, etc.)
  • Technique of BATNA: Dry run and then workshop
  • Influencing – part of negotiation checklist: Workshop on how to achieve results systematically, and methodically
  • Questions Techniques: Getting commitment or drawing more information?
  • Communication elements: Negotiation styles
    • Dominate
    • Compromise
    • Integrate
    • Window of Communication
  • Understanding the use of the Triple “F” as a neutralising tool in facing objections and disagreements
  • “Defensive” communication
  • Cultural approaches to negotiation
  • Other aspects & summary

Other Details

Benefits

  • Provide attitudinal and psychological basics for those involved.
  • Be introduced and trained on effective negotiation tools and techniques.
  • Understand negotiation phases.
  • Effectively use questioning techniques.
  • Be aware of the traps and manage body language and cultural differences.

Methodology

Combination of lecture, with practical/hands on approach such as role plays, case studies, simulation, presentation, commentary on other companies/industries and/or video.

Program details:

InPsyFul Learning & Solutions Sdn. Bhd. (formerly known as Talent Intelligence Sdn. Bhd.)
200801030549 (831880-U)

Address:
Suite A-29-01 Vertical Business Suite Bangsar South,
No. 8, Jalan Kerinchi,
59200 Kuala Lumpur, Malaysia

Phone:
(+603) 2783 9602

Email:
[email protected]

Let's talk.

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Jan
18